{"id":10779,"date":"2025-11-03T08:58:15","date_gmt":"2025-11-03T08:58:15","guid":{"rendered":"https:\/\/www.acvglobal.com\/?page_id=10779"},"modified":"2025-11-03T09:09:44","modified_gmt":"2025-11-03T09:09:44","slug":"condicions-de-devolucio","status":"publish","type":"page","link":"https:\/\/www.acvglobal.com\/ca\/condicions-de-devolucio\/","title":{"rendered":"Condicions de devoluci\u00f3"},"content":{"rendered":"<div class=\"row\"  id=\"row-409606697\">\n\n\t<div id=\"col-120832912\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>Condicions de devoluci\u00f3<\/strong><\/span><\/h2>\n<h3><span style=\"color: #000000;\"><strong>1. Dret de desistiment<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">D\u2019acord amb la legislaci\u00f3 vigent, el client t\u00e9 dret a desistir de la seva compra sense necessitat de justificar-ne la decisi\u00f3 en un termini de <strong>14 dies naturals<\/strong> des de la recepci\u00f3 de la comanda.<\/span><\/p>\n<p><span style=\"color: #000000;\">Per exercir aquest dret, cal comunicar-ho per escrit mitjan\u00e7ant correu electr\u00f2nic a <a href=\"mailto:info@acvglobal.com\">info@acvglobal.com<\/a>, indicant el n\u00famero de comanda i les dades de contacte.<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>2. Condicions per a la devoluci\u00f3<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">El llibre ha d\u2019estar <strong>en perfecte estat, sense \u00fas ni signes de lectura o manipulaci\u00f3.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">S\u2019ha de conservar <strong>l\u2019embalatge original<\/strong> i qualsevol material complementari incl\u00f2s (per exemple, punts de llibre, fundes o materials promocionals).<\/span><\/li>\n<li><span style=\"color: #000000;\">No s\u2019acceptaran devolucions de llibres <strong>personalitzats, dedicats o manipulats.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Un cop rebut i revisat el llibre, es procedir\u00e0 a <strong>reemborsar l\u2019import corresponent<\/strong> mitjan\u00e7ant el mateix m\u00e8tode de pagament utilitzat en la compra.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #000000;\"><strong>3. Despeses de devoluci\u00f3<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\"><strong>Les despeses d\u2019enviament de la devoluci\u00f3<\/strong> van a c\u00e0rrec del client, excepte en casos d\u2019error en l\u2019enviament o defecte de fabricaci\u00f3.<\/span><\/li>\n<li><span style=\"color: #000000;\">En cas de devoluci\u00f3 per <strong>producte defectu\u00f3s o error de lliurament, ACV Global<\/strong> assumir\u00e0 tots els costos de recollida i substituci\u00f3.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #000000;\"><strong>4. Procediment de devoluci\u00f3<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">El client sol\u00b7licita la devoluci\u00f3 enviant un correu a <a href=\"mailto:info@acvglobal.com\">info@acvglobal.com<\/a>.<\/span><\/li>\n<li><span style=\"color: #000000;\">ACV Global confirmar\u00e0 la recepci\u00f3 i facilitar\u00e0 l\u2019adre\u00e7a d\u2019enviament del llibre a retornar.<\/span><\/li>\n<li><span style=\"color: #000000;\">El client enviar\u00e0 el llibre degudament embalant-lo per evitar danys durant el transport.<\/span><\/li>\n<li><span style=\"color: #000000;\">Despr\u00e9s de verificar-ne l\u2019estat, <strong>el reemborsament s\u2019efectuar\u00e0 en un termini m\u00e0xim de 14 dies naturals<\/strong> des de la recepci\u00f3.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #000000;\"><strong>5. Canvis o substitucions<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">Si el client vol canviar un llibre per un altre t\u00edtol, podr\u00e0 sol\u00b7licitar-ho dins del mateix termini de 14 dies. El nou enviament s\u2019efectuar\u00e0 un cop rebuda la devoluci\u00f3 original.<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>\u2696\ufe0f Base legal<\/strong><\/span><\/h3>\n<ul>\n<li><span style=\"color: #000000;\">La Llei 3\/2014, de 27 de mar\u00e7, que modifica el text ref\u00f3s de la <strong>Llei General per a la Defensa dels Consumidors i Usuaris<\/strong> (Reial decret legislatiu 1\/2007).<\/span><\/li>\n<li><span style=\"color: #000000;\">La <strong>Directiva 2011\/83\/UE<\/strong> del Parlament Europeu i del Consell, relativa als drets dels consumidors.<\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-10779","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - 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